论参考咨询服务的知识组织体系构建

doi:10.3863/j.issn.1674-5094.2009.06.014

西南石油大学学报(社会科学版) ›› 2009, Vol. 2 ›› Issue (6): 66-69.DOI: 10.3863/j.issn.1674-5094.2009.06.014

论参考咨询服务的知识组织体系构建

杨力陈曦

西南石油大学经济管理学院，四川成都 610500

收稿日期:1900-01-01 修回日期:1900-01-01 出版日期:2009-11-20 发布日期:2009-11-20

CONSTRUCTION OF KNOWLEDGE ORGANIZATION SYSTEM IN REFERENCE AND INFORMATION SERVICE

YANG Li CHEN Xi

School of Economics and Management，Southwest Petroleum University，Chengdu Sichuan 610500，China

Received:1900-01-01 Revised:1900-01-01 Online:2009-11-20 Published:2009-11-20

摘要/Abstract

摘要： 传统的参考咨询服务已不能很好地满足读者需要。针对这一问题，在分析参考咨询知识服务体系中知识组织的相关内容的基础上，着重研究了参考咨询知识服务中的知识组织研究以及参考咨询知识服务体系的构建，指出参考咨询服务转化为参考咨询知识服务的必然性。进一步从显性知识组织和隐性知识组织两方面着手，建立了包括FAQ库、导航库、问答库、知识库、咨询专家库和知识地图的显性知识组织体系，以及参考咨询团队建设和隐性知识显性化的隐性知识组织体系。对图书馆开展参考咨询知识服务具有一定的参考借鉴价值。

关键词: 参考咨询, 知识服务, 知识组织, 数字图书馆, 馆藏资源开发, 文献检索

Abstract: As traditional reference and information services have become inadequate to the readers，this paper aims to study knowledge organization and the construction of knowledge service system in reference and information services.The study suggests that library reference and information services will inevitably develop into knowledge service.The author then discusses the construction of explicit knowledge organization system of FAQ database，information navigation database，questions and answers database，knowledge database，expert database and knowledge map.Construction of tacit knowledge organization system of reference service team and externalization of tacit knowledge are also discussed.

Key words: reference and information service, knowledge service, knowledge organization, digitalized library, library resources utilization, literature retrieval

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