Abstract:

Objective: To investigate the main problems in the nursing work and its countermeasures. Methods: By analyzing the
obstacle factors and causes in nurse-patient communication and nursing record, as well as the harm of nursing infringement behavior,we developed some corresponding coping strategies. Results: With analysis and accurately recognition of obstacle factors, scientific and reasonable strategies were adopted to provide patients with safe, high-quality, high-efficiency and satisfactory service. The countermeasures also improved the quality of the overall level of the management and nursing care. Conclusion: The correct understanding of the obstacle factors in nurse-patient communication factors, the nursing records and the tort behavior was important in taking proper measures to improve nursing level.

Key words: nurse-patient communication, nursing records, tort, obstacles, countermeasures