A Study on the Attributes Categorization for Resident Satisfaction with Life Quality in Post-disaster Tourism Destinations

doi:10.11885/j.issn.1674-5094.2021.06.08.03

Abstract

Abstract: Disaster tourism has special implications for protecting and developing disaster heritage and for revitalization of the disaster stricken regions. Based on the quality of life theory, this paper starts from the perspective of asymmetric effect, and categorizes the attributes for resident satisfaction with life quality with the Tetra-class model through a case study on Yingxiu Town of Wenchuan County and Yongchang town of Beichuan County as post-disaster tourism destinations. The conclusions are as follows:the influence patterns of overall resident satisfaction attributes cover four types of Tetra-class model. The attribute performance evaluation of the quality of life provides a targeted improvement strategy for improving the overall satisfaction of residents. The structural model of quality of life satisfaction includes the relationship between quality of life attribute performance and overall satisfaction,and reveals the level of residents' life needs corresponding to each attribute and the post-disaster policy supply for better life, which can provide a general perspective for the evaluation of quality of life satisfaction in specific contexts.

Key words: quality of life, asymmetric effect, post-disaster tourism destinations, disaster tourism, tourism industry structure

CLC Number:

F592.7

JIANG Zuoming. A Study on the Attributes Categorization for Resident Satisfaction with Life Quality in Post-disaster Tourism Destinations[J]. Journal of Southwest Petroleum University(Social Sciences Edition), 2021, 23(6): 11-23.

0
/ / Recommend

Add to citation manager EndNote|Ris|BibTeX

URL: http://journal15.magtechjournal.com/Jwk_xnsk/EN/10.11885/j.issn.1674-5094.2021.06.08.03

http://journal15.magtechjournal.com/Jwk_xnsk/EN/Y2021/V23/I6/11

References

[1] 吴春涛. 自然灾害景区的开发和管理[M]. 成都:四川大学出版社, 2018:1-3.
[2] Yang W Q, Wang D J, Chen G J.Reconstruction strategies after the Wenchuan earthquake in Sichuan, China[J].Tourism Management, 2011, 32(4):949-956.
[3] Maly E, Shiozaki Y.Towards a policy that supports people-centered housing recovery:Learning from housing reconstruction after the Hanshin-Awaji earthquake in Kobe, Japan[J]. International Journal of Disaster Risk Science, 2012, 3(1):56-65.
[4] 林南, 卢汉龙. 社会指标与生活质量的结构模型探讨——关于上海城市居民生活的一项研究[J]. 中国社会科学, 1989, 10(4):75-97.
[5] Albayrak T, Caber M.The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction[J].Current Issues in Tourism, 2013, 16(2):149-166.
[6] 徐皓, 樊治平, 刘洋. 服务设计中确定服务要素组合方案的方法[J]. 管理科学, 2011, 25(1):56-62.
[7] Mittal V, Ross W T, Baldasare P M.The asymmetric impact of negative and positive attribute level performance on overall satisfaction and repurchase intentions[J].The Journal of Marketing, 1998, 62(1):33-47.
[8] Bartikowski B, Llosa S.Customer satisfaction measurement:Comparing four methods of attribute categorizations[J].The Service Industries Journal, 2004, 24(4):67-82.
[9] Poubanne Y, Clerfeuille F, Chandon J L. Variation within service categories and customer satisfaction:A segment-based approach using the tetra-class model[J]. Journal of Targeting, Measurement and Analysis for Marketing, 2006, 15(1):30-46.
[10] Bodet G.Investigating customer satisfaction in a health club context by an application of the tetra-class model[J]. European Sport Management Quarterly, 2006, 6(2):149-165.
[11] Hu C P, Yan W W, Hu Y. User satisfaction evaluation of microblogging services in China:Using the tetra-class model[J]. Behaviour & Information Technology, 2015, 34(1):17-32.
[12] 张春晖, 白凯. 基于Tetra-Class模型的游客目的地满意度属性要素分类研究——以陕西太白山国家森林公园为例[J]. 经济管理, 2018, 40(5):123-140.
[13] Galbraith J K. 富裕社会[M]. 北京:商务印书馆, 1980:55-60.
[14] 罗萍. 国内生活质量指标体系研究积极成果评述[J]. 中国人口科学, 2000, 14(6):36-42.
[15] Kim K, Uysal M, Sirgy M J. How does tourism in a community impact the quality of life of community residents?[J]. Tourism Management, 2013, 36(6):527-540.
[16] Liang Z X, Hui T. Residents' quality of life and attitudes toward tourism development in China[J]. Tourism Management, 2016, 57(12):56-67.
[17] Andereck K L, Nyaupane G P. Exploring the nature of tourism and quality of life perceptions among residents[J]. Journal of Travel Research, 2011, 50(3):248-260.
[18] Logan W, Reeves K. Places of pain and shame:Dealing with ‘difficult heritage’[M]. London:Routledge Taylor & Francis Group, 2008:51-60.
[19] Wu H C, Chou P, Chou F H C, et al. Survey of quality of life and related risk factors for a Taiwanese village population 3 years post-earthquake[J]. Australianand New Zealand Journal of Psychiatry, 2006, 40(4):355-361.
[20] Liang Y, Chu P H, Wang X K. Health-related quality of life of Chinese earthquake survivors:A case study of five Hard-hit disaster counties in Sichuan[J]. Social Indicators Research, 2014, 119(2):943-966.
[21] Ke X, Liu C J, Li N X. Social support and quality of life:A cross-sectional study on survivors eight months after the 2008 Wenchuan earthquake[J]. Bmc Public Health, 2010, 10(9):1-11.
[22] Miller D M S, Gonzalez C, Hutte M. Phoenix tourism within dark tourism newborn, rebuilding and rebranding of tourist destinations following disasters[J]. Worldwide Hospitality and Tourism Themes, 2017, 9(2):196-215.
[23] Tosun C. Towards a typology of community participation in the tourism development process[J]. Anatolia, 1999, 10(2):113-134.
[24] Kato K. Debating sustainability in tourism development:Resilience, traditional knowledge and community:A post-disaster perspective[J]. Tourism Planning & Development, 2018, 15(1):55-67.
[25] Carmichael B A. A matrix model for resident attitudes and behaviors in a rapidly changing tourist area[J]. Tourism Management, 2000, 21(6):601-611.
[26] 何源. 低碳生态视角下的灾后统筹重建模式——以汶川地震为例[J]. 灾害学, 2013, 28(3):158-165.
[27] Liu J, Lu D, Wang Y L, et al. A measurement framework of community recovery to earthquake:A Wenchuan earthquake case study[J]. Journal of Housing and the Built Environment, 2018, 33(4):877-892.
[28] Wang J W, Luo X R. Resident perception of dark tourism impact:The case of Beichuan county, China[J]. Journal of Tourism and Cultural Change, 2018, 16(5):463-481.
[29] Llosa S. L'analyse De La contribution Des Eléments Du service à La satisfaction:Un Modèle tetra-class[J]. Decisions Marketing, 1997, 10(1):81-88.
[30] Gerbing D W, Anderson J C. An updated paradigm for scale development incorporating unidimensionality and its Assessment[J]. Journal of Marketing Research, 1988, 25(2):186-192.
[31] Jackson M S, White G N, Schmierer C L. Tourism experiences within an attributional framework[J]. Annals of Tourism Research, 1996, 23(4):798-810.
[32] Lance C E, Mallard A G, Michalos A C. Tests of the causal directions of global-life facet satisfaction relationships[J]. Social Indicators Research, 1995, 34(1):69-92.
[33] 陈升, 孟庆国, 胡鞍钢. 汶川地震受灾居民需求变化分析[J]. 中国农村经济, 2010, 26(3):73-86.
[34] 方纲, 风笑天. 城乡居民主观幸福差异及其影响因素研究——以成都市为例[J]. 人口与发展, 2009, 16(6):74-81.
[35] 蒋青. 城镇居民生活质量及其影响因素[J]. 财经科学, 2004, 48(1):118-121.
[36] 卢淑华, 韦鲁英. 生活质量主客观指标作用机制研究[J]. 中国社会科学, 1992, 13(1):121-136.
[37] 易松国, 风笑天. 城市居民主观生活质量研究——武汉、北京、西安三地调查资料的比较分析[J]. 华中理工大学学报(社会科学版), 1997, 18(3):81-84.
[38] Ferrans C E, Powers M J. Quality of life index:Development and psychometric properties[J]. Advances in Nursing Science, 1985, 8(1):15-24.
[39] Flanagan J C. A research approach to improving our quality of life[J]. American Psychologist, 1978, 33(2):138-147.
[40] 郭英之, 叶云霞, 李雷, 等. 中国旅游热点居民生活质量感知评价关联度的实证研究[J]. 旅游学刊, 2007, 22(11):58-65.
[41] Hair J F Jr, Black W C, Babin B J, et al. Multivariate data analysis(7th ed.)[M]. Englewood Cliffs, New Jersey, NJ:Prentice-Hall Inc, 2010:88-90.
[42] Campbell A. Subjective measures of well-being[J]. American Psychologist, 1976, 31(2):117-124.
[43] Michalos A C. Multiple discrepancies theory[J]. Social Indicators Research, 1985, 16(4):347-413.
[44] Jha A K, Barenstein J D, Phelps P M, et al. Safer homes, stronger communities:A handbook for reconstructing after natural disasters[M]. Washington DC:World Bank Publications, 2010:23-42.
[45] 周炎炎, 杨世箐. 灾后移民社会适应状况评价——基于北川等地的调查[J]. 西北农林科技大学学报(社会科学版), 2016, 16(6):81-86.
[46] Liu H T, Zhang D Q, Wei Q, et al. Comparison study on two post-earthquake rehabilitation and reconstruction modes in China[J]. International Journal of Disaster Risk Reduction, 2017, 23(8):109-118.