领导多重角色对领导效能和职业满意度的影响——兼论角色模糊和情绪劳动的中介作用

doi:10.11885/j.issn.1674-5094.2021.04.12.05

摘要/Abstract

摘要： 领导多重角色对领导效能和职业满意度具有影响，角色模糊和情绪劳动在其中也具有中介效应，但是它们的运作机理机制尚需深入探索。以385位领导为研究对象，运用SPSS和MPLUS软件进行实证分析，结果发现：领导多重角色对领导效能和职业满意度均有显著正向影响；角色模糊在领导多重角色与领导效能之间以及在领导多重角色与职业满意度之间均起中介作用；情绪劳动在领导多重角色和领导效能之间起中介作用。在管理实务中，身兼多重角色的领导者不仅可以通过厘清角色边界、降低角色模糊来提高领导效能和职业满意度，还可以通过加强情绪劳动来提高领导效能。

关键词: 领导多重角色, 角色模糊, 情绪劳动, 领导效能, 职业满意度

Abstract: This paper studies the influence of multiple leadership roles on leadership effectiveness and career satisfaction, and further analyzes the mediating effect of role ambiguity and emotional labor. Taking 385 leaders as the research objects, the empirical analysis using SPSS and MPLUS software found that:(1) multiple leadership roles have a significant positive effect on leadership effectiveness and career satisfaction;(2) role ambiguity plays a mediating role in the relationship between multiple leadership roles and leadership effectiveness, and between multiple leadership roles and career satisfaction;(3) emotional labor plays a mediating role between multiple leadership roles and leadership effectiveness. The research results imply that leaders with multiple roles can improve leadership effectiveness and career satisfaction by clarifying role boundaries and reducing role ambiguity, and can also improve leadership effectiveness by enhancing emotional labor.

Key words: multiple leadership roles, role ambiguity, emotional labor, leadership effectiveness, career satisfaction

中图分类号:

陈玉玲, 郑可意, 陈维政, 万方. 领导多重角色对领导效能和职业满意度的影响——兼论角色模糊和情绪劳动的中介作用[J]. 西南石油大学学报(社会科学版), 2021, 23(5): 8-17.

CHEN Yuling, ZHENG Keyi, CHEN Weizheng, WAN Fang. The Effects of Multiple Leadership Roles on Leadership Effectiveness and Career Satisfaction and Mediation of Role Ambiguity and Emotional Labor[J]. Journal of Southwest Petroleum University(Social Sciences Edition), 2021, 23(5): 8-17.

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